Shipping and Returns

SHIPPING
We ship through registered courier companies for orders within India and abroad.

Cupid Cotton designs is a made-to-order brand, which means that only after an order is confirmed online it goes into production. International orders are usually delivered within 20 - 25 business days* and domestic orders within 7 - 10 business days. We will send you an email with delivery date after the orders are placed.

Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.

SHIPPING CHARGES

Shipping is free within India. For international orders, we charge standard shipping charges starting from INR 1500 and as per location, weight and volume of the shipment.

DUTIES & TAXES FOR INTERNATIONAL ORDERS

Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.

SHIPPING OF PRODUCTS

All orders are processed from our own warehouse in Mumbai, India. Orders will be delivered to the shipping address mentioned at checkout.

TRACKING PACKAGE

Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order under your account - Order history.

NON-AVAILABILITY ON DELIVERY

Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

Modes of Payment

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa) and also provide net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa which is forthcoming) and also provide the option to pay using Google Pay. Google pay is our third party payment gateway. International clients can pay by PayPal as well.
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Cancellation & Refund

Cupid Cotton Designs is a designer label and works on a ‘made to order’ model. Once an order goes into production, cancellation and refund is not possible. From the textile weaving to the final stitch in a garment, our production is labour and hand intensive; which means that orders already underway cannot be cancelled or refunded. At present, we have a timeline of 10-15 business days for fulfilling online orders. This is because our production involves handspun and handwoven textiles produced in remote villages of India, followed by hand embroideries, stitching and hand finishing of garments. All these processes are slow and labor intensive; and human errors and unexpected delays associated with them cannot be avoided many a time.
Please note that our fulfilment timeline does not include unforeseen and not in our control delays in the event of a natural disaster, war, calamity or epidemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly when any of the above events have passed.

Returns
We will only replace items for size. The style, fabric, silhouette can not be change. And the said garment should be returned to us in mint condition with original packing and tags with in 10 days and reposted within 48 hours of delivery.

Refunds (if applicable)
We do not provide any refund .
Please contact us at cupidcottondesigns@gmail.com, if you have any questions with returns and refunds.

Exchanges (if applicable)
We only replace items if they are defective or damaged from our end. If you need to exchange it for the same item, send us an email at cupidcottondesigns@gmail.com. It must also be in the original packaging with tag and must be returned within 10 days.

You will be responsible for paying for your own shipping costs for returning or exchanging your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

*Customised size order will not be exchanged or returned.